Troubleshoot reports, audits, and scans

Confirm the basics

Check that you are online, signed into the intended workspace, and using a feature included in its plan. Refresh the page once before starting a duplicate run.

A run stays in progress

Allow the page to remain open long enough for the provider to respond. Do not repeatedly submit the same run. If it remains unchanged after a reasonable period, record the run time and feature name.

A report returns little or no data

Confirm the URL is public and correctly formatted, the keyword or prompt is specific, and the selected business or location is correct. Restricted pages, new profiles, and very narrow queries may produce limited observations.

Data looks stale

Check the report date and whether you are viewing a saved result. Provider datasets and discovery systems refresh on their own schedules; a site change may not appear immediately.

A feature is locked

Open Settings → Subscription and confirm the workspace plan and status. Also verify that you did not switch into another workspace with different access.

Before contacting support

Capture the workspace name, page or feature, approximate time, input used, expected result, and the exact message shown. Include a screenshot only after removing personal or confidential information.